Refunds & returns

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If the problem is minor, we will repair, replace or refund it within a reasonable time.

A major problem is one where the product:

• is unsafe;
• is significantly different from its description;
• does not do what we said it would, and cannot easily be fixed; or
• is not of acceptable quality.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, email hello@woosa.com.au within 14 days of delivery with your order number and a photo of the issue. We’ll arrange a replacement or a full refund, including return postage where applicable, in line with your rights under the Australian Consumer Law.

Change of mind

For health and hygiene reasons, we cannot accept returns of opened or used sachets. If you’ve changed your mind, you may return unopened packs in their original, resalable condition within 30 days of delivery. Please contact us first to arrange it. Return postage for change-of-mind returns is at your cost, and the original shipping charge is non-refundable.

How refunds are processed

Approved refunds are made to your original payment method, usually within 5 to 10 business days of us receiving the returned item or approving your claim. We’ll email you once it’s done.

Proof of purchase

Please keep your order confirmation. We may ask for proof of purchase to process a return or refund.