Privacy policy

Who we are

This policy explains how WOOSA Wellness Pty Ltd (“WOOSA”, “we”, “us”), based in Melbourne, Australia, handles your personal information. We are committed to protecting your privacy and handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect the information you give us and some information automatically:

• Contact and order details: your name, email, phone number, shipping and billing address, and the items you order.
• Payment details: processed securely by our payment provider. We do not see or store your full card number.
• Messages: anything you send us when you contact us or sign up to our emails.
• Site and device data: collected automatically through cookies and analytics, such as your IP address, browser, pages viewed and how you found us.

Why we use it

We use your information to:

• process, ship and support your orders;
• answer your questions and provide customer care;
• send you emails about WOOSA where you have asked us to, and let you unsubscribe at any time;
• run, secure and improve the site and our products; and
• meet our legal and tax obligations.

Who we share it with

We do not sell your personal information. We share it only with the service providers we rely on to run WOOSA, so they can perform those services for us. These include our store and checkout platform, our payment provider, our shipping carriers, our email and marketing provider, and our analytics providers. We may also disclose information where required by law.

Overseas storage

Some of our providers store or process data on servers outside Australia. Where that happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Marketing and your choices

We will only send you marketing emails if you have opted in. You can unsubscribe at any time using the link in any email, or by contacting us. This is consistent with the Spam Act 2003 (Cth).

Cookies and analytics

Our site uses cookies and similar technologies to keep the site working, remember your cart, and understand how the site is used. You can control cookies through your browser settings, though some features may not work without them.

Keeping it secure

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we keep it only for as long as we need it or are required to by law.

Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing hello@woosa.com.au. If you have a privacy concern, contact us first and we’ll work to resolve it. You may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated.